Privacy Policy

Last Updated: August 11, 2026

Information We Collect

When you submit an assessment request through our website, we collect your name, email address, selected service interest, and any additional details you provide about your property or energy requirements. This information is collected solely to respond to your inquiry and provide relevant product information.

How We Use Your Information

We use the information you provide to respond to your specific inquiry, schedule site assessments if requested, prepare installation proposals, and communicate about solar battery storage solutions. We do not use your information for unrelated marketing purposes or share it with third parties for their marketing use.

Information Storage and Security

Your information is stored securely on protected servers located in Australia. We implement industry-standard security measures to prevent unauthorized access, disclosure, modification, or destruction of personal information. Access to customer data is restricted to employees who require it to fulfill their job responsibilities.

Cookies and Tracking

Our website uses cookies to remember your cookie consent preference and improve site functionality. We do not use tracking cookies for advertising purposes. You can control cookie settings through your browser, though disabling cookies may affect website functionality.

Third Party Services

Our website uses Unsplash for image delivery. When you view images on our site, Unsplash may collect basic usage data according to their privacy policy. We do not share your personal information with Unsplash or other third party services.

Your Rights

You have the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion of your information subject to legal retention requirements, and withdraw consent for future communications. To exercise these rights, contact us at the email address provided on our contact page.

Data Retention

We retain customer inquiry information for two years from initial contact unless you request earlier deletion. If you become a customer, we retain information for the duration of our business relationship plus seven years for warranty and legal compliance purposes.

Children's Privacy

Our services are designed for adults making household energy decisions. We do not knowingly collect information from individuals under 18 years of age. If we discover we have inadvertently collected such information, we will delete it promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via email to customers with whom we have ongoing relationships. The last updated date at the top of this policy indicates when the most recent changes were made.

Contact Information

For questions about this privacy policy or how we handle your information, contact us at:

hazy-fell
127 Creek Street
Brisbane QLD 4000
Australia
Email: [email protected]

Governing Law

This privacy policy is governed by Australian privacy law including the Privacy Act 1988 and Australian Privacy Principles. Any disputes relating to privacy will be subject to the jurisdiction of Australian courts.